How to get out of your own way

Barbara Burke joins Jim Blasingame to reveal tips and perspectives on how to deal with the inevitable challenges and uncertainties we all face in our small businesses.

Don't let employees talk badly about customers. Barbara Burke joins Jim Blasingame to explain that negative comments about customers can find its way into customer interaction, which is unacceptable.

Toxic talk within your team impacts performance. Barbara Burke joins Jim Blasingame to discuss how the attitudes of a business' employees can be sensed by customers and therefore, impact performance up or down.

Do your employees have the right customer service attitude? Barbara Burke joins Jim Blasingame to discuss the ROI in creating and maintaining a culture that always makes the customer believe they come first.

You don’t have to be aggressive to sell, but you do have to be persistent. Barbara Burke joins Jim Blasingame to discuss how to focus less on forcing the sale and more on demonstrating confidence and building relationships.