Creating opportunity out of unhappy customers
How do you teach your organization to think of customer complaints as opportunities? Barbara Burke talks with Jim Blasingame about how to teach practices and instill attitudes that make customers want you to help them when they need it.
More interviews with Barbara Burke »See all
Barbara Burke joins Jim Blasingame to reveal how we can be our own worst enemy and how to get out of our own way.
Barbara Burke joins Jim Blasingame to reveal tips and perspectives on how to deal with the inevitable challenges and uncertainties we all face in our small businesses.
Don't let employees talk badly about customers. Barbara Burke joins Jim Blasingame to explain that negative comments about customers can find its way into customer interaction, which is unacceptable.
Toxic talk within your team impacts performance. Barbara Burke joins Jim Blasingame to discuss how the attitudes of a business' employees can be sensed by customers and therefore, impact performance up or down.
Do your employees have the right customer service attitude? Barbara Burke joins Jim Blasingame to discuss the ROI in creating and maintaining a culture that always makes the customer believe they come first.
