The power of redeeming employees
Have you considered redemption as a management practice? Barbara Burke joins Jim Blasingame to talk about helping employees learn from their mistakes by redeeming them with this question when they make a mistake, "What did we learn?"
More interviews with Barbara Burke »See all
Barbara Burke joins Jim Blasingame to reveal how we can be our own worst enemy and how to get out of our own way.
Barbara Burke joins Jim Blasingame to reveal tips and perspectives on how to deal with the inevitable challenges and uncertainties we all face in our small businesses.
Don't let employees talk badly about customers. Barbara Burke joins Jim Blasingame to explain that negative comments about customers can find its way into customer interaction, which is unacceptable.
Toxic talk within your team impacts performance. Barbara Burke joins Jim Blasingame to discuss how the attitudes of a business' employees can be sensed by customers and therefore, impact performance up or down.
Do your employees have the right customer service attitude? Barbara Burke joins Jim Blasingame to discuss the ROI in creating and maintaining a culture that always makes the customer believe they come first.
