How Zappos used creativity to drive value for the owners
Bryan Mattimore joins Jim Blasingame to reveal what you can learn from how companies like Zappos and Ritz-Carlton used their special approach to customer service excellence to drive value for their shareholders.
Category:
Customer Care, Innovation, Creativity
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Bryan Mattimore joins Jim Blasingame to discuss the current reality of a shortage of employee candidates, and whether now is the time to hire for intelligence and attitude and train your own, rather than looking for experience.
Bryan Mattimore joins Jim Blasingame to offer suggestions on how to attract the talent you need by focusing on areas like mission, vision and values, not just the work and the compensation.
Bryan Mattimore joins Jim Blasingame to discuss the current reality of a shortage of employee candidates, and whether now is the time to hire for intelligence and attitude and train your own, rather than looking for experience.
Bryan Mattimore joins Jim Blasingame to offer suggestions on how to attract the talent you need by focusing on areas like mission, vision and values, not just the work and the compensation.
Bryan Mattimore joins Jim Blasingame to discuss some of the ways to get yourself established for success in selling your ideas, including role playing what motivates the other person, and questioning the validity of your assumptions.
