Do you know the best steps to take with your customers when the economy is having a tough time? Charlie Fewell provides useful tactics to help you serve customers more successfully.
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Customer retention is the key to survival
Survival in the new era is tied directly to customer retentions, says Charlie Fewell, as he talks with Jim Blasingame about how to stay focused on the customer experience, instead of what you have to sell.
Category:
Customer Care, Sales, Sales Management
More interviews with Charlie Fewell »See all
Behave like an executive, not a manager. Charlie Fewell joins Jim Blasingame to discuss how executives demonstrate leadership when they clarify, measure, model and review behavior expectations for employees.
Managers dictate, leaders remove obstacles to performance. Charlie Fewell joins Jim Blasingame to discuss how to lead employees by developing them with clear expectations and goals, including not fearing failure.
Creating customer advocates requires perpetual training and leadership. Charlie Fewell joins Jim Blasingame to discuss how to specifically define the results you want in any customer interaction and train your employees how to accomplish these expectations.
Are you measuring customer experience performance? Charlie Fewell joins Jim Blasingame to discuss how to measure whether you’re exceeding your customer’s expectations by mapping their entire experience, from greeting to technology.
Everything you sell is a commodity – even your basic service. Charlie Fewell joins Jim Blasingame to discuss why you should focus the measurement of your company's performance based on the value delivered that creates loyal, returning customers.
