Brain Trust Members and frequent guests of The Small Business Advocate Show John Patterson and Chip Bell explains why sometimes the customer does know best.
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Serving today's wired and dangerous customer
John Patterson joins Jim Blasingame to explain why today our customers are wired and dangerous, how this is impacting our relationship with them and what to do about it..
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Customer Care, The Age of the Customer®
More interviews with John Patterson »See all
John Patterson joins Jim Blasingame to reveal the steps you have to take in hiring and training to guarantee delivery of an excellent customer experience.
John Patterson joins Jim Blasingame to talk about why every small business should be providing a guaranteed warranty of excellent customer experience for life.
John Patterson joins Jim Blasingame to talk about why establishing a high level of trust with customers is not just the right thing to do, it’s a profit generating best practice.
John Patterson joins Jim Blasingame to reveal why even customers who use lots of technology still want you to deliver classic low-tech love.
John Patterson joins Jim Blasingame to talk about why establishing a high level of trust with customers is not just the right thing to do, it’s a profit generating best practice.
