Management in a small business, especially family-owned, can be hectic. Here is an example of what not to do from Leslie Kossoff.
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Using the quality process to build a values-based reputation
How does a small business use the quality process to build a values-based reputation? Leslie Kossoff joins Jim Blasingame with suggestions on how the quality process can help you maintain a great reputation with customers through the values you project as you do business.
More interviews with Leslie Kossoff »See all
Leslie Kossoff joins Jim Blasingame to report on her new quality process service for management to help you seek excellence by staying on a quality track.
Leslie Kossoff joins Jim Blasingame to reveal some of the steps to take to make sure your corporate culture includes a focus on quality, including how to accomplish this with the younger generations.
Leslie Kossoff joins Jim Blasingame to remind us how the quality process works and why it’s the opposite of profit-eating quality service.
Leslie Kossoff joins Jim Blasingame to reveal how last mile efficiency opportunities will be more likely found with help from the sales organization.
Leslie Kossoff joins Jim Blasingame to reveal how the quality process has to listen to the sales organization in order to adjust to relevance factors expected by customers.
