Interview with Mark Mayberry

When things are slow, that's the best time to train employees, according to Mark Mayberry, who joins Jim Blasingame to talk about while it may seem counter-intuitive, from an expense standpoing, but the issue is really time. When things are slow that's the only time small businesses have the time to allow employees to spend on training.

Why is it even more critical to deliver extreme customer care in 2009? Mark Mayberry joins Jim Blasingame to talk about some customer care stories he's witnesses and what we can learn from them.

How do you know how far to go with customer demands? Mark Mayberry and Jim Blasingame talk about customer service levels that can push your operating envelope.

Is your business doing things that actually are irritating your customers? Mark Mayberry joins Jim Blasingame as they talk about some of the things that companies do that actually makes customers mad.

How can small business owners differentiate themselves from big box competitors? Mark Mayberry talks with Jim Blasingame about good and bad service examples, from which small business owners can learn how to deliver outrageous service.

How customers view your promotions is very important. Mark Mayberry gives you some examples of promotions that have turned him off. » More

Small Businesses can set themselves apart by the way they treat their customers. Mark Mayberry tells a story about just how important is it to make your customers feel special. » More

Your businesses' customer service can either come across as a "Shazzam" or "Nega-zam" moment. Mark Mayberry describes a few past moments where he has experienced both of these. » More

Are you caring for your customers in a personal way? Here is an example of excellent customer care from Mark Mayberry. » More

Does your company leave your customers in a service vacuum? Mark Maryberry explains what it is and why you shouldn't do that to your customers. » More