Can a simple pause defuse potential conflict with customers?
How can using a simple pause be a way to defuse a potential conflict with customers and others? Nance Guilmartin joins Jim Blasingame to reveal the power of a simple pause when dealing with difficult situations with customers, as well as with employees.
More interviews with Nance Guilmartin »See all
What do you have when stress and pressure gang up on you? Nance Guilmartin joins Jim Blasingame to reveal a new term, "stressure," and how you can train your brain to not react badly when stress and pressure collide.
What are emotional hijacks? Nance Guilmartin joins Jim Blasingame to define emotional hijacks, explain how it happens and what you can do to prevent them from ruining your day or your life.
Nance Guilmartin joins Jim Blasingame with thoughts on how to how to be better at at the very difficult job of forgiveness.
How do you make choices with intention? Nance Guilmartin joins Jim Blasingame to reveal how not to let circumstances overpower you and how to remain positive and set an intention for what you want to be when out of your comfort zone.
How can you be your best no matter what? Nance Guilmartin joins Jim Blasingame to discuss shifting from feeling like a victim to reaching within and being your best when times get tough, including pausing and taking care of yourself.
