Are you taking the expectations journey with customers?
Olalah Njenga joins Jim Blasingame to reveal that your customers are on an expectations journey, that you have to take with them, or risk becoming irrelevant.
More interviews with Olalah Njenga »See all
Olalah Njenga joins Jim Blasingame to reveal three trends in customer expectations, including the experience, the humanity and the endorsement.
Olalah Njenga joins Jim Blasingame to reveal what she was thinking and what was motivating her when she started her small business seventeen years ago.
Olalah Njenga joins Jim Blasingame to reveal three trends in customer expectations, including the experience, the humanity and the endorsement.
Olalah Njenga joins Jim Blasingame to reveal what she was thinking and what was motivating her when she started her small business seventeen years ago.
Olalah Njenga joins Jim Blasingame to discuss some of the many reasons engaging a student intern is a good idea, including having access to a likely next employee prospect.
