Do you want to have your friction reduced this next year? Ramon Ray provides some tips on how you can do that using technology, and he gives you some ideas on what tools to use.
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Connecting social media with CRM
Should you be tracking customer conversations on social media? Ramon Ray joins Jim Blasingame to discuss Social CRM, the new platforms that help you track customer comments on social media.
Category:
Customer Care, Online Communities - Social Media
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