The four decisive moments with customers
What are the four decisive moments of every customer relationship? Roberts Bloom joins Jim Blasingame to talk about the four critical moments as you connect with prospects and customers: now or never, make or break, keep or lose, and the multiplier.
Category:
Customer Care, Sales, Sales Management
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When did your customers become the experts? Roberts Bloom joins Jim Blasingame reveals that your customers are increasingly becoming experts on what they want and what you sell, and how your business must be prepared to connect and serve these experts.
What is the most important word in the lexicon of the marketplace? Bob says it's "customer," and he and Jim talk about how to treat them, plus Bob's 4-step approach to successful growth.
