Do you know why existing customers leave you for a competitor? Jeff and Chad Koser join Jim Blasingame with tips on how to know what customers want from you, because it likely has changed from when they first did business with you.

Do you know why customers buy from you? Jeff and Chad Koser join Jim Blasingame to report on their case study, which found that customers may not do business with you for the reasons you think.

How is small business selling different in the Age of the Customer? Chad and Jeff Koser join Jim Blasingame to talk about how selling has changed as we learn more about the "new normal" selling practices in The Age of the Customer™.

Even though it might seem painful, doing an internal evaluation on the effectiveness and performance of your team is critical to staying competitive. Jeff Koser and Chad Koser join Jim Blasingame to discuss the value of doing an organizational self-analysis, including tips and best practices.

How much will social media impact the way we sell in the future? Will selling fundamentals still matter? Chad and Jeff Koser join Jim Blasingame to talk about how selling has - and will continue - to evolute with the advent and impact of social media.

Do you know who your most ideal customer prospect is? Chad and Jeff Koser talk with Jim Blasingame about these customer, which they call "Zebras," how to find them efficiently and stay focused on them.