Just because you've been successful doesn't mean you should analyze how you got there. Quint Studer talks with Jim Blasingame about why all business results should be evaluated for improvement opportunities, even the successes.

How do you keep your organization at a high functioning level when there is a high level of anxiety? Quint Studer talks with Jim Blasingame about the importance of establishing and printing standards of behavior as a baseline for all employees.

How do you prepare your team for a slower economy? Quint talks with Jim about how to communicate effectively with your staff to make sure they are dealing with real challenges and not the myths that are often perpetuated by the media.

What do you do with your low-performing employees? Quint and Jim talk about the toll this type of employee is taking on your business and what to do about them.

When it comes to your interaction with employees, what's your compliment/criticism ratio? Quint joins Jim to explain why that ratio should be three compliments to one criticism, and what can happen when you get this ratio down right.

Making the decision about what to do with a low-performing employee is often a difficult one, but it must be done, and Quint talks with Jim about how to take the correct steps.

There is a direct connection between customer retention and employee retention, and Quint joins Jim to talk about how to accomplish both of these on the way to small business success.

Quint and Jim talk about how to strengthen your relationships with employees by making emotional deposits with them so that when you have to make a tough decision, that's not the only thing they think about you as a manager.

Quint and Jim talk about how to do a better job of hiring employees, and then, what to do in the first 90 days to make sure you keep the good ones.

Quint joins Jim to give advice on how to delegate jobs to the right employees so your organization will run smoothly.