Author: Leslie Kossoff
For over twenty years, organizations have been trying to successfully implement Quality or Continuous Improvement initiatives. According to research by the Atlanta Group, only 14% actually get it right. That leaves the other 86% trying and not succeeding in their Quality goals. Why? What is it that makes Quality so hard to achieve? In most cases, it is not bad implementation, per se, it is bad planning. Organizations know the outcomes they are looking for. However, they spend far too little time strategizing and planning what it will take to achieve those goals.
