Author: Colleen Stanley
Emotional intelligence plays a vital role at every stage of the sales process. It's easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure, which are examples of the fight-or-flight response ----- something salespeople learn to avoid when they build their emotional intelligence.
Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success and offers tips on how you can sharpen your skills and expand your emotional toolkit.
In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance ----- and your success.
