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Jim Blasingame
In the Age of the Customer, the advantage small businesses have over big boxes is that they can deliver what customers want, not what they need. Blasingame’s Law of Difficult Customers explains the... » More
Bill Dunkelberg
NFIB Chief Economist, Bill Dunkelberg reports, “The small business economy is still recovering from the pandemic while inflation continues to be a serious problem for owners across the nation.” » More
Jim Blasingame
In the Age of the Customer, everything a small business sells is a commodity. As a Main Street business, you have only one differentiator: the positive personal experience customers attribute direc... » More
Jim Blasingame
For generations, corporate culture contributed to organizational productivity and sustained success. Has that once-immutable concept become just another victim of the pandemic? » More
Jim Blasingame
A reflection on the events of September 11, 2001 and what we've learned since. » More
Jim Blasingame
Small businesses represent over 98% of all U.S. businesses and produce over half of the U.S. GDP. Plus, we sign the FRONT of the paychecks of over half of all U.S. workers. So why don't we have a n... » More
Jim Blasingame
If your small business needs capital and it's bankable, try to get a loan with a local, planted-in-the-ground, financial institution. But if that's not an option and you're considering online alter... » More
Jim Blasingame
Professional selling skills are more essential now than ever because in the Age of the Customer, the Relevance Firewall has moved and cold calling is dead. » More
Jim Blasingame
Thanks to a new crop of Internet Geniuses, small businesses have an embarrassment of riches in communication options. So, why does email continue to be the workhorse of choice by serious profession... » More
Bill Dunkelberg
As reported in NFIB's Survey of Small Business Optimism, small business owners "continue to manage historic inflation, labor shortages, and supply chain disruptions." » More