What are your customer care algorithms? Adrian Ott joins Jim Blasingame to encourage small businesses to think of how they serve customers in a more disciplined and calculated manner, similar to the way search engines use algorithms.
Why relevance is trumping competitiveness. Adrian Ott joins Jim Blasingame to talk about the expectations of the 24-hour customer and how to herd these stray cats to your advantage.
The 24-hour customer is armed with many new tools. Adrian Ott joins Jim Blasingame to reveal tips and best practices on how to stay relevant to roadrunner customers who have a new competitive expectation for businesses.
Time and activity tracking software records your day. Adrian Ott joins Jim Blasingame to report on new mobile technology that tracks your daily travel and activity.
Are you ready to begin "lifelogging?" Adrian Ott joins Jim Blasingame to reveal the concept of "lifelogging" and to explain how technology can help you improve time, organization and expense activity.
Online convenience often comes at a cost to privacy? Adrian Ott joins Jim Blasingame to discuss increasingly handy online technologies, but also come with a certain level of encroachment on your privacy.
What if what's good for your business isn't good for customers? Adrian Ott joins Jim Blasingame to celebrate Customer Service Week by reminding us that your company policies might be hurting business.
When is it okay for an employee to break your rules? Adrian Ott joins Jim Blasingame to celebrate Customer Service Week by recommending you allow employees to break company rules and even lose money, it if saves a customer relationship.
How do you convert customer behavior triggers into business? Adrian Ott joins Jim Blasingame to discuss triggers that cause customers to think about your business, plus how to exploit competitors’ “prairie dog” events.
Customers are using online reviews and UGC information more and more. Adrian Ott joins Jim Blasingame to discuss why customers are using the power of communities to filter buying information and the challenges and opportunities this is creating.
