Barbara Burke joins Jim Blasingame to reveal tips and perspectives on how to deal with the inevitable challenges and uncertainties we all face in our small businesses.

Barbara Burke joins Jim Blasingame to reveal how we can be our own worst enemy and how to get out of our own way.

Toxic talk within your team impacts performance. Barbara Burke joins Jim Blasingame to discuss how the attitudes of a business' employees can be sensed by customers and therefore, impact performance up or down.

Don't let employees talk badly about customers. Barbara Burke joins Jim Blasingame to explain that negative comments about customers can find its way into customer interaction, which is unacceptable.

You don’t have to be aggressive to sell, but you do have to be persistent. Barbara Burke joins Jim Blasingame to discuss how to focus less on forcing the sale and more on demonstrating confidence and building relationships.

Do your employees have the right customer service attitude? Barbara Burke joins Jim Blasingame to discuss the ROI in creating and maintaining a culture that always makes the customer believe they come first.

Toxic talk in your business hurts customer relationships. Barbara Burke joins Jim Blasingame to discuss the negative effects externally - on customer relationships - when there is a breakdown in relationships internally, resulting in toxic talk.

Eliminate poor attitudes by focusing on trust. Barbara Burke joins Jim Blasingame to reveal the role that trust plays among peers and leaders in eliminating internal toxic talk and promoting customer loyalty.

What is the appropriate way to motivate and recognize employees? Barbara Burke joins Jim Blasingame to offer tips on praising your employees by recognizing the things they do right and being specific.

Have you considered redemption as a management practice? Barbara Burke joins Jim Blasingame to talk about helping employees learn from their mistakes by redeeming them with this question when they make a mistake, "What did we learn?"