How are you connecting with customers? How do you deliver proposals? How much in-person contact do you make? Diane DiResta and Jim Blasingame discuss knowing what connecting tool or practice to use with customers so you don't spend too much time in the virtual world.

Communicating as an expert is the key to your success, according to Diane DiResta, who joins Jim Blasingame to discuss why public speaking will become an increasingly important way to connect with customers.