As you adopt new innovations, find someone to be its champion. Ken Tencer joins Jim Blasingame to encourage you to find someone to take ownership and be the champion of your next innovation.

Innovation leads to marketing which leads to revenue. Ken Tencer joins Jim Blasingame to encourage you to focus on innovation as a continuous management practice as a way to keep customers coming back.

Build your brand on what customers want, not what they need. Ken Tencer joins Jim Blasingame to innovate based on what customers are telling you they want by thinking of what they think about when they write a check to you.