Don't forget, face-to-face is the original social media. Ramon Ray joins Jim Blasingame to explain how to connect your social media networking strategy to your face-to-face activity.
When it comes to customers, technology doesn't trump humans. Ramon Ray joins Jim Blasingame to talk about how small businesses should deploy technology and people to serve customers best.
Small businesses seem to have trouble getting a social media strategy going. Ramon Ray joins Jim Blasingame with tips and best practices that small businesses can use to get a successful social media strategy working.
Content is king for small businesses too. Ramon Ray joins Jim Blasingame to reveal the new tools available to help small businesses create and publish content to attract more customers.
Every small business has to publish. Ramon Ray joins Jim Blasingame to report why and how small businesses should create and publish information online to maintain current customers and acquire new ones.
A mobile strategy is not optional, it's imperative. Ramon Ray joins Jim Blasingame to talk about developing a mobile strategy, including the debate about whether you need a mobile app or a mobile site.
Are you practicing 21st century customer service? Ramon Ray joins Jim Blasingame to discuss one of the elements of 21st century customer service as it will be discussed at Ramon's Small Business Tech Summit.
Should you be tracking customer conversations on social media? Ramon Ray joins Jim Blasingame to discuss Social CRM, the new platforms that help you track customer comments on social media.
Use technology to create authentic customer connection resources? Ramon Ray joins Jim Blasingame to talk about how technology can help small businesses reveal more about themselves while offering what they sell.
What are the best platforms for revealing the human element in your small business? Ramon Ray joins Jim Blasingame to discuss how video, blogs, social media and other online content can demonstrate small business authenticity customers are looking for.
