What does the new Forbes Insights Study show on customer engagement? Stuart Feil joins Jim Blasingame to report on what marketing professionals are saying about how to connect with customers in the 21st century marketplace.

How do women-owned businesses manage customer care? Stuart Feil joins Jim Blasingame to report on a survey of women-owned businesses and how they established strategies for managing customer care, including the use of social media. The findings may surprise you.

How do women-owned businesses manage customer care? Stuart Feil joins Jim Blasingame to report on a survey of women-owned businesses and how they established strategies for managing customer care, including the use of social media. The findings may surprise you.