Ask customers where they are on their journey of understanding
Deb Calvert joins Jim Blasingame to reveal why you should ask today’s more knowledgeable customer where they are in their research, before you start telling them what you know.
Category:
Leadership, Ethics, Trust
More interviews with Deb Calvert »See all
Deb Calvert joins Jim Blasingame to reveal why the entire organization must be trained and committed to providing customers with all the news that they need to stay informed about your ability to perform.
Deb Calvert joins Jim Blasingame to reveal why the maxim “no news is good news” doesn’t work when keeping customers informed about anything that might become a problem.
Deb Calvert joins Jim Blasingame to discuss why failing to take quick and decisive action when a customer issue or even conflict arises will only allow it to get worse and eventually take down your business.
Deb Calvert joins Jim Blasingame to reveal why the entire organization must be trained and committed to providing customers with all the news that they need to stay informed about your ability to perform.
Deb Calvert joins Jim Blasingame to reveal why the maxim “no news is good news” doesn’t work when keeping customers informed about anything that might become a problem.
