Do you know the best steps to take with your customers when the economy is having a tough time? Charlie Fewell provides useful tactics to help you serve customers more successfully.
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Charlie Fewell 
Charlie Fewell, President of Charlie Fewell & Associates, Inc., is a Memphis-based consultant, coach, and speaker, with clients ranging from Fortune 100s to owner-managed small businesses. The originator of the "Revolt and Reinvent" small business growth strategy, Charlie specializes in customer and employee relationship-building, cultivational leadership, and business planning.
Category: Management Fundamentals
Web Sites:
www.charliefewell.com/
www.charliefewell.com/
Interviews with Charlie Fewell»See all
Behave like an executive, not a manager. Charlie Fewell joins Jim Blasingame to discuss how executives demonstrate leadership when they clarify, measure, model and review behavior expectations for employees.
Managers dictate, leaders remove obstacles to performance. Charlie Fewell joins Jim Blasingame to discuss how to lead employees by developing them with clear expectations and goals, including not fearing failure.
Creating customer advocates requires perpetual training and leadership. Charlie Fewell joins Jim Blasingame to discuss how to specifically define the results you want in any customer interaction and train your employees how to accomplish these expectations.
