Jeffrey Gitomer

Jeffrey Gitomer, President of Buy Gitomer, a consulting, training and publishing firm and author of The Sales Bible and Customer Satisfaction is Worthless, Customer Loyalty is Priceless, is a syndicated columnist in more than 70 Business Journals across the country with a weekly readership that exceeds 1,500,000. He performs sales and customer service workshops, seminars and keynotes to clients including Siemens, Sony, AT&T Wireless, FedEx, Time Warner Cable, HBO, Inc. Magazine, and NationsBank, along with presenting more than 150 seminars each year to top executives and sales professionals around the world. Jeffrey has appeared in segments on CNBC, CNN-FN, CNN Airport Network News, and Carolina Business Review and often quoted in the Wall Street Journal and USA Today.
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Jeffrey joins Jim to help small business owners transition into a new century of selling.
Jeffrey joins Jim to talk about the rampant stupidity in the marketplace demonstrated by businesses who don't understand the importance of good customer service, and how to avoid this terminal condition in your business.