Joseph Michelli
Joseph Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, The Zappos Experience, and Leading the Starbucks Way. One of today's leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year.
Category: Leadership, Ethics, Trust, Management Fundamentals
Interviews with Joseph Michelli»See all
What can a small business learn from Starbucks? Joseph Michelli joins Jim Blasingame to report on the fundamental principle of Starbucks and reveal how small business owners should apply them to their customer loyalty strategy.
Why do Starbuck customers keep coming back? Joseph Michelli joins Jim Blasingame to report on the reasons Starbucks has been so successful and attributes it to the customer experience.
