How to bring a little magic to your customers.
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Ron Zemke 
Ron Zemke is president of Performance Research Associates, Inc. and co-author of the best-selling Service America in the New Economy, the Knock Your Socks Off Service series, Generations at Work, and Service Magic: The Art of Amazing Your Customers. He has consulted with GM, Giant Eagle, Turner Broadcasting System, Best Buy, Microsoft, Sun Microsystems, and Pricewaterhouse Coopers. An award-winning business writer, he serves as senior editor of TRAINING magazine and is a syndicated columnist for the American City Business journals.
Category: Customer Care
Web Sites:
www.socksoff.com
www.socksoff.com
Interviews with Ron Zemke»See all
Ron joins Jim to talk about making a good first impression on new customers during the holiday shopping season.
Ron joins Jim during Customer Care week to spend some time on how to better take care of customers.
Jim and Ron talk about how overcomplicating things can take away from customer care.
