Steve Curtin
Steve Curtin has 20 years of experience, including leadership roles in customer service and executive training to improve employee and customer satisfaction, with Marriott International. A self-proclaimed Customer Enthusiast!, he now runs his own customer service consulting firm, delivers presentations to hospitality management companies around the world, and writes a popular blog at www.stevecurtin.com. He is the author of Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary.
Category: Customer Care
Web Sites:
www.stevecurtin.com
www.stevecurtin.com
Interviews with Steve Curtin»See all
Put these customer service tips to work and get more business. Steve Curtin joins Jim Blasingame to reveal his seven simple steps that will help you deliver service excellence and guarantee customers will come back and tell others.
Are you sure your customer service is delighting customers? Steve Curtin joins Jim Blasingame to talk about the epidemic of poor customer service, why it's happening and offer tips on how to make sure your company isn't guilty.
