Bryan Mattimore joins Jim Blasingame to reveal how being creative in how you serve customers is really the only way to differentiate your business from every other one, large and small.

Bryan Mattimore joins Jim Blasingame to reveal what you can learn from how companies like Zappos and Ritz-Carlton used their special approach to customer service excellence to drive value for their shareholders.

Bryan Mattimore joins Jim Blasingame to reveal how being creative in how you serve customers is really the only way to differentiate your business from every other one, large and small.

Bryan Mattimore joins Jim Blasingame to reveal what you can learn from how companies like Zappos and Ritz-Carlton used their special approach to customer service excellence to drive value for their shareholders.

Bryan Mattimore joins Jim Blasingame to reveal some of the creative things you can do to increase your ability to find and attract employee talent from a very shallow pool.

Bryan Mattimore joins Jim Blasingame to reveal some of the things you can do to make sure your best people don’t become someone else’s best people.

Bryan Mattimore joins Jim Blasingame to reveal why small businesses can’t avoid conducting market research, and how to do it without spending any money.

Bryan Mattimore joins Jim Blasingame to reveal why your connection to customers is your best source of market research information, but it has to be conducted without your bias.

Bryan Mattimore joins Jim Blasingame to reveal the reason why having a well-defined vision and mission and executing your values creates powerful relevance that customers are seeking.

Bryan Mattimore joins Jim Blasingame to reveal how to establish vision, execute mission and demonstrate values as a way to acquire and keep customers.