Are you afraid to be away from your cell phone? Darryl Rosen joins Jim Blasingame to discuss the epidemic of poor cell phone etiquette and how to avoid the temptation.

Why do employees act like customers are interrupting their day? Darryl Rosen joins Jim Blasingame to reveal how a competitive advantage could be acquired by merely training employees to serve customers within an inch of their lives - and say "thank you."