The power of just saying "Thank you"
Why do employees act like customers are interrupting their day? Darryl Rosen joins Jim Blasingame to reveal how a competitive advantage could be acquired by merely training employees to serve customers within an inch of their lives - and say "thank you."
Category:
Customer Care, Training, e-Learning
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Are you afraid to be away from your cell phone? Darryl Rosen joins Jim Blasingame to discuss the epidemic of poor cell phone etiquette and how to avoid the temptation.
