Your customer's experience is only as good as your front line employee. Dave Anderson joins Jim Blasingame to talk about creating great customer experiences by training employees how to wow them with a list of "always and nevers."
If you want highly satisfied customers you have to create highly engaged employees. Dave Anderson joins Jim Blasingame to discuss the connection between highly engaged employees with the ability to create customers you can't run off.
Dave Anderson joins Jim Blasingame to talk about being driven out of Iran for underground training for Muslim converts to Christianity. They touch on why Christians in Iran must stay underground, especially business owners.
Why is clarity such an important leadership behavior? Dave Anderson joins Jim Blasingame to discuss how you have to first hold yourself accountable and be clear about your standards and accountability if you want others to follow you.
Are you a leader or a manager? Dave Anderson joins Jim Blasingame to explain why having the courage to hold yourself accountable is the key factor in how leaders earn commitment and influence.
What influences your success more, decisions or conditions? Dave Anderson speaks with Jim Blasingame about recognizing that the decisions you make, not the conditions you find, have more to do with your success than anything.
Agreeing that 2010 is the beginning of a new marketplace era, Dave Anderson and Jim Blasingame talk about how to get your organization ready for the new marketplace by creating an accountability culture that can be explained, measured and accomplished.
What did the recession of 2009? Dave Anderson talks with Jim Blasingame about what we learned in 2009 that we wouldn't have learned without the difficulties we experiences, and how to capitalize on those lessons in the future.
There are many leadership lessons we can learn from historic and divine leaders, and Dave Anderson discusses with Jim Blasingame some of the traits of leaders such as King David and others. They also talk about some of the most important characteristics of a leader.
What are the biggest mistakes to avoid when trying to survive in a serious economic downturn? Dave Anderson talks with Jim Blasingame talk about several management missteps not to take.
