Are your employees empowered to offer memorable customer service? Eric Karjaluoto joins Jim Blasingame to discuss why businesses should invest in customer service training, plus the influence of the Internet on customer behavior.

How does a small business maximize its "special sauce"? Eric Karjaluoto joins Jim Blasingame to discuss why small businesses should recognize that their "special sauce" is in the fact that what they do is not for everyone, just those who want that "sauce," and to be sure to charge enough for it.

How could being a small business actually be a big advantage? Eric Karjaluoto joins Jim Blasingame to discuss why small businesses actually have big advantages over large organizations, especially with regard to getting close to customers.