How can serendipity become a best practice? Glenn Llopis talks with Jim Blasingame about a 21st century way to look at -- and in fact, integrate -- the concept of serendipity into your operation and especially your management style.

Is your small business ready to compete in the global marketplace? Glenn and Jim talk about some of the competitive issues that face small business and what we have to do to remain relevant.

Glenn and Jim begin by discussing the current state of affairs regarding communities becoming wireless hot spots. They continue by talking about a movement called Reshape Society, which is, for example, how a small business can make a direct contribution to making the world a better place to live and do business.

What do small business owners need to know about marketing to Generation Y (teenagers and younger)? Plenty, according to Glenn, who joins Jim to talk about why we should be marketing to these kids, and how to do it.

What can happen when an entire community is connected with a central wireless Internet network? Glenn talks with Jim about the benefits of having a "wireless city."

First there was the Industrial Age, then the Information Age, and now we have the Digital Age. Your business doesn't have to be leading the Digital Age charge, but it had better be moving in the right direction, and Glenn and Jim talk about how why and how to do that.

Glenn and Jim talk about how to do a better job of aligning your networking activity with customer profiling. They also talk about why you should be profiling those prospects who will be the most likely to be good customers for your small business.

Glen joins Jim to talk about the 21st century way to think about working with customers. Don't miss Glenn's ideas on how to get customers to help you share risks.

Glenn and Jim talk about how to make sure you're growing your small business the right way, with the best practices.