Jay Baer joins Jim Blasingame to reveal how word-of-mouth is still responsible for almost one-fifth of the U.S. economy, and why analog humans continue to gravitate to it, in the face of sexy new technology.

Jay Baer joins Jim Blasingame to reveal why, in this world of high tech connectivity, we still prefer to connect with and converse with each other on levels that spring from our humanity.

Jay Baer joins Jim Blasingame to reveal how to handle a bad online review and how to turn it into a positive event.

Jay Baer joins Jim Blasingame to identify that there are two kinds of people who are unhappy with your business: the offstage haters and the onstage haters.

Jay Baer joins Jim Blasingame to answer the question, what do you do when you get a negative online post.

Jay Baer joins Jim Blasingame to reveal tips and best practices on how to respond to online complaints in a way that turns them into positives.

Jay Baer joins Jim Blasingame to talk about how to neutralize online complaints by making sure you have banked a greater number of positive experiences.

Jay Baer joins Jim Blasingame to reveal a story about how one company turned their most outspoken unhappy customers into champions, advocates and quality partners.

Jay Baer joins Jim Blasingame to reveal the good, bad and ugly when companies try to be too cute when marketing to the younger crowd.

Jay Baer joins Jim Blasingame to reveal that EGC – employee generated content – can be a powerful part of your marketing strategy.