Jim Blasingame reports on how industry consolidation has caused the worst airline in America, United, to become one that physically attacks its own customers based on convenience and a computer algorithm.

Jim Blasingame reveals some of the behaviors and practices that help small businesses defy the law of numbers with grit and fundamentals.

Jim Blasingame reminds you that the big tech companies, Google, Facebook, Microsoft, Amazon, and the telecom firms are never to be trusted with your business model – you are just pawns on their chess boards.

Jim Blasingame reveals the first four questions someone buying a franchise should ask a franchisor.

Jim Blasingame reports on a recent poll about whether President Trump will practice protectionism or real fair trade.

Jim Blasingame reveals eight questions and four fallacies about growth, including questions you have to ask yourself about you, your organization and customers before you grow.

Jim Blasingame reports on recent polling of small business owners about what Obamacare has done to them, and to offer some clarity on the challenges of the GOP Congress in passing repeal and replace.

Jim Blasingame reveals that while the customer is still always right, but that your relationship with them is much more complicated than that in The Age of the Customer.

Jim Blasingame reveals how the concept of serving customers has changed significantly in The Age of the Customer because their expectations make serving them more complicated, but also something you can know.

Jim Blasingame reveals that if you want to know what you should be doing tomorrow, next year or five years from now, the person with those answer in their head are your customers. Ask them.