Do you train your employees for customer service? Nancy Friedman joins Jim Blasingame to discuss the importance of customer service training and cardinal rules of customer service: paper will wait and don’t rush your customers.

Make sure your employees understand their behavior is important. Nancy Friedman joins Jim Blasingame to reveal more cardinal rules for excellent customer service, including don’t be too busy to be nice, don’t use jargon and never, ever say “No problem.”