Nancy Friedman
Nancy Friedman is an author and speaker on sales, customer service and communication skills, and is president and founder of Telephone Doctor Customer Service Training.
She is the author of hundreds of articles in leading newspapers and magazines, including “Manager’s Journal” in the WALL STREET JOURNAL and also the author of 6 bestselling books on customer service, small business and communication skills.
She is the author of hundreds of articles in leading newspapers and magazines, including “Manager’s Journal” in the WALL STREET JOURNAL and also the author of 6 bestselling books on customer service, small business and communication skills.
Category: Communicating
Web Sites:
www.telephonedoctor.com/
www.telephonedoctor.com/
Interviews with Nancy Friedman»See all
Make sure your employees understand their behavior is important. Nancy Friedman joins Jim Blasingame to reveal more cardinal rules for excellent customer service, including don’t be too busy to be nice, don’t use jargon and never, ever say “No problem.”
Do you train your employees for customer service? Nancy Friedman joins Jim Blasingame to discuss the importance of customer service training and cardinal rules of customer service: paper will wait and don’t rush your customers.
