Sure, you're an entrepreneur, but can you manage what you built? Richard Hooker joins Jim Blasingame to explain that the entrepreneurial skills used to start a business isn't what you'll need to manage and grow it.
Do you have a management manual? Richard Hooker joins Jim Blasingame to explain how to begin building a management manual that will help you get on the right track and stay there.
Does your team understand your business' brand story? Richard Hooker joins Jim Blasingame to talk about how to create, document and train your team on how to tell your brand story to customers.
Why don't business say "thank you" any more? Richard Hooker joins Jim Blasingame to lament the state of customer service today and reveal the timeless power of loving up your customers.
What's your commitment to customer service look like? Richard Hooker joins Jim Blasingame to reveal the difference between customer service as a strategy as opposed to a tactic, and why one is a winner and the other not so much.
Is word of mouth working for you or against you? Richard Hooker joins Jim Blasingame to reveal the power of word of mouth by your customers and how easy it is to make sure comments about you are the good kind.
When are you focusing on your CEO ideas? Richard Hooker joins Jim Blasingame to encourage small business owners to spend time as the CEO of their company developing ideas for all elements of the business.
Use the greatest competitive advantage: your ideas. Richard Hooker joins Jim Blasingame to talk about how ideas and service are the greatest competitive advantage of any small business and how to spend more time working on them..
Sure, you're an entrepreneur, but can you manage what you built? Richard Hooker joins Jim Blasingame to explain that the entrepreneurial skills used to start a business isn't what you'll need to manage and grow it.
Do you have a management manual? Richard Hooker joins Jim Blasingame to explain how to begin building a management manual that will help you get on the right track and stay there.
