Richard Hooker

Richard Hooker

Richard Hooker is the author of Shoestring Venture and the senior managing consultant at SDM Advisory Group.

Interviews with Richard Hooker»See allInterviews RSS Feed

Is word of mouth working for you or against you? Richard Hooker joins Jim Blasingame to reveal the power of word of mouth by your customers and how easy it is to make sure comments about you are the good kind.
What's your commitment to customer service look like? Richard Hooker joins Jim Blasingame to reveal the difference between customer service as a strategy as opposed to a tactic, and why one is a winner and the other not so much.
Why don't business say "thank you" any more? Richard Hooker joins Jim Blasingame to lament the state of customer service today and reveal the timeless power of loving up your customers.