Why "thank you" is a small business silver bullet
According to Bob Kustka and Jim Blasingame, a simple "Thank you" to customers could be the silver bullet that brings a customer back. And yet, these two words are too often not part of the conversation. Bob and Jim talk about this missing element and how and why it must be part of your small business customer care strategy.
More interviews with Bob Kustka »See all
Bob Kustka joins Jim Blasingame to reveal why employees want and deserve to know what and how the company is planning to deal with the pandemic emergency period, especially the part that involves them.
Bob Kustka joins Jim Blasingame to reveal the power of staying in touch with your remote workers during the day/week and keeping them up to date on the plans the company is making to deal with the pandemic period.
Bob Kustka joins Jim Blasingame to reveal that coaching, encouraging ownership, communication and encouraging fun are keys to creating an environment where your key people want to stay put.
Bob Kustka joins Jim Blasingame to reveal that if you don’t know what an excellent employee is for any particular position you’re hiring for, you won’t be able to make an educated hiring decision, and offers some suggestions on how to do that.
Bob Kustka joins Jim Blasingame to reveal the power of management by walking around to create a sense of connection with employees and strengthen retention.
