Steve Forbes joins Jim Blasingame to reveal his thoughts on why the most important focus of any business should be on their customers – any questions?

Stacey Brown Randall joins Jim Blasingame to reveal the direct connection between customer referrals and their experience when they do business with you.

Stacey Brown Randall joins Jim Blasingame to discuss the power of customer experience in getting repeat and referral business, and how to define and develop it in your business.

Deb Calvert joins Jim Blasingame to reveal why the entire organization must be trained and committed to providing customers with all the news that they need to stay informed about your ability to perform.

Deb Calvert joins Jim Blasingame to reveal why the maxim “no news is good news” doesn’t work when keeping customers informed about anything that might become a problem.

Deb Calvert joins Jim Blasingame to discuss why failing to take quick and decisive action when a customer issue or even conflict arises will only allow it to get worse and eventually take down your business.

Sean Doyle joins Jim Blasingame to discuss the increased level of self-service during the pandemic, and whether customers will continue to value this, or return to more face-to-face.

Sean Doyle joins Jim Blasingame to discuss the fact that customer expectations about how they interact with businesses will continue to shift over the next year, and how to develop a more sensitive antenna.

Chip Bell joins Jim Blasingame to discuss the way customer loyalty becomes net profit, and how to create customer relationships that last.

Chip Bell joins Jim Blasingame to discuss the power of customer loyalty and how to create practices, services and products that produce customers you can’t run off.