The power of customer feedback
Ed Harrington joins Jim Blasingame to reveal why a complaining customer is your company’s best friend, and why you should be hiring people with an aptitude that makes them want to talk with customers.
More interviews with Ed Harrington »See all
Ed Harrington joins Jim Blasingame to discuss how we’re having to convert our workforce and management from the adrenaline-fueled pandemic sprint of 2020 into the sustained marathon pace of 2021.
Ed Harrington joins Jim Blasingame to report on what his company did to stay productive and connected as they worked remotely during the pandemic shutdown.
Ed Harrington joins Jim Blasingame to discuss how to introduce and deliver your innovation to internal and external stakeholders – like customers – so it is received as leadership, not just change for the sake of change.
Ed Harrington joins Jim Blasingame to discuss the imperative of being even more innovative during a difficult period, like a pandemic, and how to maintain the changes associated with innovation.
Ed Harrington joins Jim Blasingame to discuss how to introduce and deliver your innovation to internal and external stakeholders – like customers – so it is received as leadership, not just change for the sake of change.
