Employees are also company ambassadors
Your employees are your face and voice to customers. Jane Jordan-Meier joins Jim Blasingame to discuss why you should empower employees, and also use social media, to help defuse a crisis or any negative PR.
Category:
Customer Care, Training, e-Learning
More interviews with Jane Jordan-Meier »See all
What part does social media play in the event of a crisis? Jane Jordan-Meier joins Jim Blasingame to reveal how social media can help in a crisis, plus why crisis policies and guidelines for employees are important.
There are four key crisis management steps. Jane Jordan-Meier joins Jim Blasingame to reveal the four most important steps to take when a business experiences a crisis.
What can we learn about crisis management from the Obama administration? Jane Jordan-Meier joins Jim Blasingame to use the Obama administration's handling of the Libya attacks as a clinic on how NOT to handle a crisis.
How much can employees contribute to diffusing a potential crisis? Jane Jordan-Meier joins Jim Blasingame with tips and best practices on how to train and allow employees to not only help with a crisis, but to prevent one form happening.
How much honesty is prudent in a corporate crisis? Jane Jordan-Meier joins Jim Blasingame to advise CEOs to practice transparency in a crisis by getting the truth out fast and own it.
