Inspiring customers to come back again
It's great when someone becomes a new customer, but it's better when they come back and buy something from you again. Jim Champy talks with Jim Blasingame about how to inspire customer loyalty.
More interviews with Jim Champy »See all
Do Americans need to become health care consumers instead of just patients? Jim Champy joins Jim Blasingame to discuss rethinking health care by being more like an informed consumers rather than a passive patient, plus how employers can encourage employees to live healthier.
Does the U.S. health care marketplace need to be re-engineered? Jim Champy joins Jim Blasingame to discuss the outdated structure of the U.S. health care system, the inefficiencies of health care delivery and ideas on how to fix it.
The best way to beat the competition is to not worry about them and spend more time thinking about your customers. Jim Champy talks with Jim Blasingame about how to make sure you're the competitor every9one is watching.
