Joanne Black

How to make customers accountable for their expectations

Featuring Joanne Black - January 27, 2015

Joanne Black joins Jim Blasingame to reveal that just as you have to be accountable for what you can deliver, you can make customers accountable for what they have said they expect of you.

Category: Sales, Sales Management, The Age of the Customer®

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Joanne Black joins Jim Blasingame to explain why your existing customers are where you should be going to mine the most valuable referrals, but you have to earn the right and train them how.
Joanne Black joins Jim Blasingame to reveal how to make sure your referral strategy helps you earn the right to get introduced to the decision-maker you need to talk with.