What are you doing to drive “CX”?
Olalah Njenga joins Jim Blasingame to reveal that the “CX,” or the customer experience expectation, is what motivates customers today, more than the commodities you sell.
Category:
Customer Care, The Age of the Customer®
More interviews with Olalah Njenga »See all
Olalah Njenga joins Jim Blasingame to reveal three trends in customer expectations, including the experience, the humanity and the endorsement.
Olalah Njenga joins Jim Blasingame to reveal what she was thinking and what was motivating her when she started her small business seventeen years ago.
Olalah Njenga joins Jim Blasingame to reveal three trends in customer expectations, including the experience, the humanity and the endorsement.
Olalah Njenga joins Jim Blasingame to reveal what she was thinking and what was motivating her when she started her small business seventeen years ago.
Olalah Njenga joins Jim Blasingame to discuss some of the many reasons engaging a student intern is a good idea, including having access to a likely next employee prospect.
