Shopping malls are becoming the 21st-century version of ghost towns. While mall owners blame the trend on the closing of anchor stores, like Macy’s, JC Penney and Sears, the real reason behind the...
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Why consumers are leaving the mall and returning to mainstreet
Pam Danziger joins Jim Blasingame to report on research that shows consumers, especially more affluent ones, are looking for a special shopping experience with Main Street merchants, not in malls, or even online.
Category:
Customer Care, Leadership, Ethics, Trust
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Pam Danziger joins Jim Blasingame to discuss hiring and training employees to engage customers so they will come back after the first visit is one of the most crucial steps in successfully operating a retail business.
Pam Danziger joins Jim Blasingame to reveal that any Main Street retailer intending to survive in 2021 and beyond will have to come to terms with doing whatever is so customized that only a small business can do, and a giant like Amazon can’t.
Pam Danziger joins Jim Blasingame to report on the devastation Main Street retailers had in 2020 as a result of the coronavirus shutdowns.
Pam Danziger joins Jim Blasingame to reveal that any Main Street retailer intending to survive in 2021 and beyond will have to come to terms with doing whatever is so customized that only a small business can do, and a giant like Amazon can’t.
