The Age of The Customer®
Advice, information and training in the field of economics, business operations and business management.
THE AGE OF THE CUSTOMER® is a fundamental belief system originating with Jim Blasingame.
THE AGE OF THE CUSTOMER® is a line of products and services offered by Jim including a series of books, written articles and publications, and educational materials; advisory services; and consulting/training all in the field of Economics, Business Operations and Business Management.
THE AGE OF THE CUSTOMER® Menu
Please browse the following selection of THE AGE OF THE CUSTOMER® educational audio products to learn more about Jim’s motivational beliefs, products, and services concerning small business economics and operations; including Jim's exclusive series of THE AGE OF THE CUSTOMER® shows.
Tom Asacker joins Jim Blasingame to talk about the power of giving employees the authority to made adjustments in service to address the feelings of customers.
Tom Asacker joins Jim Blasingame to talk about how customers’ feelings should be included in your attempts to serve them.
John Patterson joins Jim Blasingame to talk about why establishing a high level of trust with customers is not just the right thing to do, it’s a profit generating best practice.
Leslie Kossoff joins Jim Blasingame to reveal how last mile efficiency opportunities will be more likely found with help from the sales organization.
Leslie Kossoff joins Jim Blasingame to reveal how the quality process has to listen to the sales organization in order to adjust to relevance factors expected by customers.
John Sculley joins Jim Blasingame to reveal the difference between a business plan and a customer plan and explain why the latter is becoming more important.
John Scully joins Jim Blasingame to talk about the entrepreneurial opportunity currently available to focus on customer expectations and disrupt your industry.
John Scully joins Jim Blasingame to reveal the shift in control of the market from the business to the customer and reveal how to address this epic change.
Jim Blasingame talks about the lack of startups in this recovery cycle, and reveal why this phenomenon may be to the advantage of existing, mature businesses.
Peter Meyer joins Jim Blasingame to reveal that when you ask customers the right questions about their experience expectations, you can produce emotional profit that drops to the bottom line.
